Then, I got my regular e-mail from Gary North at The Daily Reckoning
You know when I knew the dot-com mania could not be sustained? In 1996. How did I know? Because I had read so many computer manuals. Only that tiny handful of companies in each field which sell utterly indispensable products could survive despite their manuals. The manuals were universally terrible, but we have to have a few programs, so we learn without the manuals. The manuals were the tip-off: "mania in progress; crash will follow." As a Texas A&M professor of computer science told me in 1996, "We cannot find any manual that does not have on average one instruction error per page, except for the NeXT manuals." NeXT was not a major player, despite its founder, Steve Jobs (the co-founder of Apple). How could anyone who ever tried to read a computer manual have expected the Nasdaq to overtake the Standard & Poor's 500? But they did.
So there we are. As we libertarians always knew, companies which make life easy for the customer have a future. The others will have to answer to the marketplace.