But it also summed up the problem that tourists still find in tea-rooms, pubs and restaurants from one end of Britain to the other. It’s a simple confusion between service and servile. And what a difference that one letter makes.Esler continues:
Which brings us back to the difference between service and servile. Foreign waiters - Americans, French, Spanish, Portuguese - seem capable of providing service without feeling that the job they do is demeaning. British waiters - and I think Scots are particularly guilty of this - sometimes act as if being a waiter or waitress is not a proper job.I wonder what's behind this problem. Sadly, I have to agree that service is much worse in Scotland than it should be. I see this almost every day here in Edinburgh. Bus drivers, bar staff and shop assistants often treat customers with complete disdain. Why snarl angrily at tourists who get on their first bus here without realising that "we don't give any change"? When a foreigner is sitting for ten minutes in a pub would it harm a staff member to tell the visitor that they need to go up to the bar to get served? I've done it myself enough times - maybe I should get free beer. We have a well-deserved reputation for friendliness but there's a real problem when it comes to customer "service". Is it worse here in Scotland because of the widespread socialist mindset? I think that's part of the explanation but I don't notice the same problem in other European countries. On the other hand, Scotland is now more socialist then even Sweden. Tourism is said to be our biggest industry. How do we fix this problem?