Are you being served?

I wrote recently about my recent Demon and Barclaycard problems. The Demon tech guy told me that I would get a free new router because the two-year-old one had only stopped working as a result of Demon's "upgraded" service. Demon HQ told me that it would only be free if I re-subscribed for another year. I did so, and yes, I got an invoice for £25.00 today.

Some people are much easier to deal with. I bought a new Hyundai Getz in September 2004 and it's been an excellent purchase. However, we had a bit of a scare last Sunday evening at Kyle of Lochalsh. I couldn't get the petrol cover to open. The garage attendant, another motorist and Mrs F&W had a go and eventually Mrs F&W succeeded. I filled the car right up to the top and we got back home on Monday with the tank more than half full but with the cover out of order again. At 8.30 this morning I took the car into Archer's of Edinburgh, the local Hyundai dealership. I was pleasantly surprised to be told that the work would be done immediately and that I may as well wait. Sure enough, by 9.30 the car was returned to me in full working order. Here's the non-Demon bit: there was no charge as it was covered by Hyundai's 5 year warranty policy and the car had been washed.

Way to go.

(UPDATE: Demon is refunding the £25 router cost plus £35 in respect of phone calls)