A group of travelling actors is taking centre stage in an effort to show those in the tourist industry how to improve their hospitality skills.But would the course help when faced with this situation?
They are using a series of Basil Fawlty-style scenes in which holidaymakers are faced with rude and apathetic hotel staff.
The courses are targeted at hoteliers and leisure staff in Scotland.
(UPDATE: It occurs to me that it was a bit remiss of the Consul to have been in Scotland for 14 months without having visited a pub. Aren’t these guys meant to get to know the local culture? Of course, I could never be a diplomat in Tokyo. Raw fish! Ugh.)